Welcome to our Shipping & Delivery page. We are dedicated to providing you with a seamless and efficient shipping experience. Please take a moment to familiarize yourself with our shipping policies and guidelines.
DELIVERY TIMEFRAME
We understand that receiving your order promptly is of utmost importance. To provide you with an estimated delivery time, we consider two key factors:
Processing Time: Our team requires 5-10 business days to carefully process and prepare your order for shipment.
Shipping Time: Once your order is processed, it will be shipped within 10-15 business days.
In total, you can expect an estimated delivery time of approximately 15-25 business days. Please note that business days are Monday through Friday, excluding holidays, Saturday, and Sunday.
During peak seasons and promotional sales, delivery times may be slightly longer. We appreciate your patience and understanding during such periods.
SHIPPING CARRIERS
To ensure reliable and efficient delivery, we collaborate with trusted shipping carriers such as USPS, FedEx, 4PX, and Local Post. The selection of the carrier depends on factors such as your destination address and the efficient handling of your items for shipment.
SHIPPING PRICING
We believe in providing transparent and consistent pricing for shipping. Here is our straightforward pricing structure:
Orders below $150: A shipping fee of $7.99 will be applied.
Orders above $150: Enjoy free shipping on your order.
Additional items: No additional shipping charges will be incurred.
TRACKING INFORMATION
Once your order is shipped, you will receive a confirmation email containing a tracking link. It may take 5-7 days for the carrier to scan your package and provide accurate tracking updates. You can use this tracking information to monitor the progress of your shipment and stay updated on its whereabouts.
To easily track your order, please visit our dedicated "Track Order" page and enter the required details.
SHIPPING DELAYS
While we strive to deliver your package within the estimated timeframe, occasional delays may occur due to unforeseen circumstances beyond our control. We cannot be held responsible for delays caused by factors such as:
- Severe weather conditions
- International customs procedures
ITEM NOT RECEIVED
In the event that you have placed an order but have not received it, despite the tracking status indicating delivery, we recommend contacting the carrier directly for assistance. Once the carrier has taken possession of the item, we have limited control over its whereabouts. However, if you encounter any persisting issues, please reach out to us at support@orscalina.us, and our dedicated support team will do their best to assist you.
IMPORTANT
: It is crucial that you provide accurate shipping and billing addresses. If you realize that the provided address is incorrect, kindly contact us immediately. If the product has already been shipped, a refund cannot be processed until the item has been returned to us.Thank you for choosing Orscalina Store. We are committed to ensuring a smooth and reliable shipping experience for our valued customers. If you have any further questions or concerns, please do not hesitate to contact our support team.
Return and Refund Policies
Cancel/Modify:
If you have to cancel or modify the order, you can do it within 24 hours of placing the order. Please email us at support@orscalina.us to modify/cancel the order. If you cancel the order, you will be charged a fee of 2.9% + $0.30 of the order value. This is a payment gateway fee, and we do not keep this fee.
Replace Products
If the item is not as described (e.g., wrong color, design, size, style, or poor quality), please provide proof that the item received is not as described, and our team will resend a replacement at no additional cost.
Returns
Return period: within 30 days of receiving your order.
The product is eligible for a full refund or replacement if it is in poor condition (damage, incorrect object, poor printing quality), if the packaging has been tampered with, or if it was damaged during delivery.
We do not accept returns for personalized products that are customized by you or if you have chosen the wrong size, color, or type.
Please email us at support@orscalina.us, choose your issue, and attach a picture of the damaged item within 30 days of receiving your order.
Refunds
If you don’t receive your product within 45 business days from the purchase date, we will issue a 100% refund. Refunds will be issued to the original form of payment and will typically be received within 5–10 business days.
Please email us at support@orscalina.us to request a refund.
NOTE: We typically DO NOT accept refunds or replacements due to customer mistakes, such as:
- Incorrect selection of sizes, designs, or colors.
- Failing to preview the design carefully to ensure it is well-set (our printing files are generated precisely as previewed on our website).
Please review your order carefully before checking out to ensure it is correct.
Allow for a 20% difference between advertised images and the actual item received. Colors may vary slightly due to lighting or monitor display settings.
Need help? Contact us at support@orscalina.us for questions related to refunds and returns.
